Returns Policy
Overview
At Headboards4u, we stand behind the quality and craftsmanship of every handmade headboard. We want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products purchased from our website.
- 14-day return window from delivery
- Products must be unopened and undamaged
- Refund processing: 7 to 10 working days after inspection
- Bespoke items are non-returnable
Return Eligibility & Conditions
What Can Be Returned?
You may return products within 14 days of delivery if they meet ALL of the following conditions:
- Product is unopened and in its original, undamaged packaging
- All original components, fittings, and instruction manuals are included
- The headboard is not assembled or altered from its original state
- Return request is made within the 14-day window
What Cannot Be Returned?
The following items are non-returnable under any circumstances:
- Bespoke-made products: Headboards made to custom sizes or with custom fabrics
- Opened or assembled headboards
- Products showing signs of use, damage, or wear
- Items with missing components or damaged packaging
- Products returned after 14 days from delivery date
Damage & Inspection
Receiving Your Order
We use a next-day dedicated courier service for all UK mainland deliveries. Upon arrival, please:
- Inspect the package immediately for any signs of external damage
- Note any damage on the courier paperwork before signing for delivery
- Do not open the package if the outer packaging is visibly damaged
- Contact us within 24 hours if damage is observed before opening
Damaged Goods Claim: If your headboard arrives damaged, contact us immediately with photos. We will arrange a replacement shipment at no cost to you. Damaged items must be inspected and approved before return authorisation.
How to Return a Product
Email us at sales@headboards4u.co.uk or call 07927 869466 to request a return. Provide your order number and reason for return. Do not ship without authorisation.
Once approved, you will receive a Return Merchandise Authorisation (RMA) number and return shipping instructions. Keep this number for your records.
Repackage the headboard securely in its original packaging with all components and documentation. Ensure the item remains unopened and undamaged. Include your RMA number inside the package.
Send the package to the return address provided with your authorisation. We recommend using a tracked courier service. You are responsible for return shipping costs.
Upon receipt, we will inspect your return. If approved, your refund will be processed within 7 to 10 working days.
Refund Policy
Refund Amount & Timeline
| Refund Component | Details |
|---|---|
| Product Cost | Full refund of the headboard purchase price |
| Original Delivery | Full refund (delivery is free on all UK mainland orders) |
| Return Shipping | Customer responsibility (not refunded) |
| Installation Service | If applicable, non-refundable once service completed |
Refund Processing
- Returns are inspected within 1 to 3 business days of arrival
- Approved refunds are processed within 7 to 10 working days from inspection date
- Refunds are issued to the original payment method
- Bank processing times may add 3 to 5 additional business days
Special Cases
Change of Mind / Not What I Expected
If you’re unhappy with your purchase for any reason (colour, style, etc.), you may return unopened products within 14 days of delivery for a full product refund, minus your return shipping costs.
Defective or Faulty Products
If your headboard arrives faulty or defective (e.g. broken frame, seam damage, structural issues), we will:
- Provide a full refund including original delivery costs
- Arrange collection of the faulty item (return postage covered by us)
- Send a replacement at no additional cost (if preferred)
Faults must be reported within 7 days of delivery with photographic evidence.
Bespoke/Custom Orders
However, if a bespoke product arrives defective, we will repair or replace it at no cost.
Frequently Asked Questions About Returns
Questions About Our Returns Policy?
Additional Information
Consumer Rights
This Returns Policy complements your statutory rights as a consumer under UK law. The Consumer Rights Act 2015 gives you certain rights regarding faulty or misleading products. These rights are not affected by this policy. For more information, visit Citizens Advice.
Order Tracking
You’ll receive tracking information via email once your headboard ships. Monitor your delivery using the provided courier tracking number. Report any delivery issues immediately to secure your return window.
Data Protection
Any personal information provided during the returns process is handled in accordance with our Privacy Policy and applicable data protection laws.
