1. Introduction

Welcome to Headboards4u.

At Headboards4u, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, submit an enquiry or interact with our services.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable data protection laws.

 

2. Information We Collect

We may collect the following categories of personal information:

Personal Information
Full name
Email address
Telephone number
Billing address
Delivery address
Order Information
Products purchased
Order details and purchase history
Selected product sizes, fabrics and colours
Delivery preferences
Payment Information

Payments may be processed through third-party payment providers.

We do not intend to store full payment card details on our website. Payment information is handled in accordance with the relevant payment provider’s security and privacy practices.

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Pages visited and website interactions
Referring website or source

The information collected will depend on the website features and technologies in use.

 

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Arrange product delivery and communicate delivery updates.
Respond to enquiries and customer service requests.
Provide information about products and services you request.
Manage payments, refunds and order-related matters.
Improve our website, products and customer experience.
Maintain business records and prevent fraudulent activity.
Comply with applicable legal and regulatory obligations.

We will only process personal information where we have an appropriate legal basis under applicable data protection law.

 

4. Legal Basis for Processing

Where applicable, we may process your personal information on the following legal bases:

Contractual Necessity

To process your order, arrange delivery and fulfil our contractual obligations.

Legal Obligations

To comply with applicable legal, accounting and regulatory requirements.

Legitimate Interests

To operate, secure and improve our website and business, provided these interests do not override your rights and freedoms.

Consent

Where required by law, we will obtain your consent before processing personal information for certain purposes, such as non-essential cookies or specific marketing activities.

 

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and support customer preferences.

These technologies may include:

Essential cookies required for website functionality.
Shopping cart and checkout cookies.
Analytics cookies, where enabled.
Marketing or advertising cookies, where enabled and permitted.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the available cookie settings or your browser settings.

For further information, please refer to our Cookie Policy.

 

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment Providers

To securely process payments and related transactions.

Delivery and Logistics Providers

To arrange and complete product deliveries.

Website and Hosting Providers

To maintain, secure and operate our website.

Analytics and Marketing Providers

To understand website performance or support marketing activities, where applicable.

Professional Advisers and Authorities

Where necessary to comply with legal obligations or protect our legal rights.

We do not sell your personal information to third parties.

Third-party providers are expected to handle personal information in accordance with applicable data protection requirements.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The nature of the information.
The purpose for which it was collected.
Legal, accounting and regulatory requirements.
The resolution of disputes or the enforcement of agreements.

When personal information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable law.

 

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to take appropriate precautions when sharing personal information online.

 

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of processing.
Object to certain types of processing.
Request the transfer of your personal information where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

 

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws.

These safeguards may include recognised adequacy arrangements or other legally approved transfer mechanisms, where required.

 

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

 

12. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

 

13. Marketing Communications

We may send you marketing communications about our products, services or offers where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not affect essential messages relating to your orders or customer service.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, data processing practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

 

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your privacy rights, please contact us.

Business Name: Headboards4u
Email: sales@headboards4u.co.uk
Phone: 07927 869466